Job Description

About Stakora:

Stakora is a fast-growing online jewelry store that specializes in creating personalized fine jewelry. Our mission is to create pieces that allow our customers to express their culture, identity, relationships, and everything else that matters the most to them. We take pride in designing and handcrafting all our products in-house, and our customers appreciate the quality and craftsmanship of our products.

About the role:

We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative and E-commerce Packer/Shipper. If you are passionate about providing excellent customer service and have experience in packing and shipping, we would love to hear from you.

Responsibilities:

• Handle customer inquiries, and requests with utmost professionalism and efficiency.
• Provide exceptional customer service via various channels, including phone, email, and live chat.
• Follow company procedures to ensure compliance and customer satisfaction.
• Process customer orders, ensuring accuracy and timeliness.
• Pack and ship e-commerce orders, following proper packaging guidelines.
• Maintain organized inventory and restock packaging supplies as needed.
• Assist in product returns, exchanges, and refunds.
• Continuously identify opportunities to improve customer service and operational efficiency.

Requirements:

• Experience in customer service
• Great communication skills, both verbal and written.
• Spoken languages: English (Greek is a plus)
• Strong attention to detail and ability to work with accuracy.
• Proficient computer skills, including experience with customer service software and task managers
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and ability to handle customer concerns with empathy and professionalism.
• Familiarity with shipping carriers, packaging materials, and e-commerce platforms is a plus.
• A positive attitude and a commitment to providing outstanding customer service.

Benefits:

• Bonus pay based on performance
• Competitive salary and many opportunities for career growth and development.
• Beautiful office space with plenty of windows, natural light, and a great view. We're also surrounded by great restaurants and coffee shops!
• Parking available
• 40% off our fine jewelry

If you are a highly motivated individual, we would love to hear from you!

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: $19.00-$24.00 per hour

Benefits:

• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2023-06-01

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