Job Description

We are looking for you!!

Riverside Resort & Campground in Qualicum Beach, BC for Island Gateway, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on the property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Riverside Resort & Campground.

Welcome to our family!

As a Vancouver Island Family Oriented Resort and a leader in the hospitality industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our unique family-like atmosphere. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities, and the chance to meet people from all corners of the globe. The impact you’ll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do:

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.

Secure payment, verifying and adjusting billing as needed.

Provide guests with room and resort information, directions, amenities, and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the cash at the end of each shift securely

Accept and record any events, delivering to the right department

Communicate any emergency, lost item, or theft to proper security staff and/or authorities

Keep contingency lists in case of emergency and communicate any necessary messages

What we’re looking for:

We are looking for someone that has training with modern software who is able to make up professional documents for the administration side of the office.

This role requires compliance with quality assurance expectations and standards.

You may be required to stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here!

Our highest priority is making you feel as welcome as our guests.

We want you to feel comfortable being yourself and to know you’re important to us.

You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Riverside Resort & Campground is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Types: Full-time, Part-time
Part-time hours: 25-40 per week

Salary: $20.00 per hour

Benefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
We at Riverside Resort & Campground adhere to all BC Regulated COVID-19 precautions!

Experience:

• Hotel/Resort Front Desk: 1 year (preferred)

Work Location: In person

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