Job Description

E-COMM. ORDER ADMINISTRATOR

ABOUT:
Founded in 2014 in Vancouver, URstore is quickly becoming an e-commerce leader supplying custom 'decorated' (print & embroidered) clothing to our customers (Schools, Sports, Orgs & Businesses) using URstore's unique proprietary software. We offer brands including Duer, Ogio, Nike, Russell, Champion, North Face and much more. We strive to 'make a difference' offering a Fundraiser kickback component to help support communities.

As URstore’s Order Adminstrator, U’ll report directly to the Sales and Operations manager and will be responsible for a variety of functions that are uniquely intertwined due to the nature of our digital business platform. U’ll shift between Customer Service, Purchasing, Scheduling, Art Set-up, Production, and Misc. other duties throughout the day.

Along with our small-but-mighty team, U’ll be a stickler for detail in ensuring our customers are provided excellent service. U’ll bring creativity and excellent multi-tasking skills to help improve performance, and productivity.

URstore’s vibe is like being part of a family. We like to have fun and keep the entrepreneurial drive alive. If UR collaborative, detail-orientated, hard-working, solution-focused, trusting & trustworthy, accountable, and constantly curious, we might be the right team for you.

This is a multifaceted role ranging from customer service to order production. We are looking for someone that is a computer savvy and detail-oriented person who can multi task as well as work with their hands to get the job completed. The candidate will be responsible for a variety of duties and tasks including but not limited to (training will be provided);

1) Customer Service / Support and Admin

• Incoming inquiries from customers (email, phone, online chat)
• Order status updates & follow-up
• Order revisions and contractor liaising
• Set-up artwork for customer orders
• Process refunds & returns

2) Product purchasing, Receiving, Shipping

• Create PO's and send to suppliers
• Receive and verify goods against PO's
• Picking & binning for contractors
• Misc other Admin duties

3) Order Production

• Print and press customer artwork
• Set-up and embroider customer artwork

Qualifications/Skills:
Must have:

• High School or GED equivalent education
• 1-2 years of experience in a service, admin or e-commerce position.
• A genuine interest in technology and is comfortable learning new software and production processes
• Personable & empathetic, multi tasker, highly organized, detail oriented, and a natural problem-solver
• Intermediate/advanced use of Microsoft Office tools including Word, Excel and Outlook
• Effective English written and verbal communication and presentation skills
• Previous experience with Embroidery, DTG and DTF printing, or related field is an asset

Other:

• U are a customer-focused leader with a hands-on, proactive style
• U collaborate well with others and bring exceptional time management skills to the table
• U have the ability to work in an environment where there is no manual but as a leader, U are willing to listen, learn, take direction and contribute
• Adobe Creative Suite - Photoshop / Illustrator is an asset

Benefits & Perks:

• Work alongside a small tight-knit, high-caliber, dynamic, collaborative and dedicated team
• Team, social and team building events, and beer-o’clock on Fridays
• Healthy snacks on site
• Product discounts on Casual Wear
• Flexible vacations
• Inclusive environment
• Open door policy
• Unlimited fresh espresso, lattes & tea
• Opportunities to do challenging work and grow with the brand
• Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100’s of restaurants & bars

Are U looking for a company that will allow U to grow and develop UR career? Do U want to be a part of something changing the custom clothing scene? If U are interested in working with a creative, independent, and fast paced company; Please apply with Resume & Cover Letter.

Job Type: Full-time

Salary: $18.50-$22.50 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC V5Y 1K3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

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